Consumer Behavior Studies
The Consumer Behavior Studies presented an opportunity to advance the electricity industry's understanding of consumer behavior through the application of statistically rigorous experimental methods.
SGIG recipients undertaking consumer behavior studies were obligated to develop consumer behavior study plans that meet DOE standards in the Guidance Documents for the Consumer Behavior Studies. In addition, each recipient was responsible for conducting their own evaluations and submitting reports that summarized results. DOE also conducted cross-study analysis to evaluate impacts on peak demand, total electricity use and consumer acceptance and retention.
- Time-of-Use as Default Rate for Residential Customers: Issues and Insights - June 2016
- Interim Report on Customer Acceptance, Retention, and Response to Time-Based Rates from the Consumer Behavior Studies (CBS) - June 2015
- Experience from the Consumer Behavior Studies on Engaging Customers - September 2014
- Analysis of Customer Enrollment Patterns in Time-Based Rate Programs - Initial Results from the SGIG Consumer Behavior - July 2013
- Smart Grid Investment Grant Consumer Behavior Study Analysis: Summary of Utility Studies - June 2013
- Quantifying the Impacts of Time-based Rates, Enabling Technology, and Other Treatments in Consumer Behavior Studies: Protocols and Guidelines - July 2013