City Council Champions Consumer Rights with Passage of the Innovative Smart Grid Customer Bill of Rights

NAPERVILLE, Ill.— The Naperville City Council reaffirmed its commitment to Naperville utility customers’ privacy, security and right to choices through unanimous passage of the Naperville Smart Grid Initiative Customer Bill of Rights, a revolutionary document receiving national attention for its content. The Customer Bill of Rights ordinance can be viewed at.

The Customer Bill of Rights is a document that continues to receive national recognition, including from the U.S. Department of Energy, for its focus on customer rights. The document provides utility customers with an outline of their core rights to be informed, to privacy, to options and to data security. The final Customer Bill of Rights was developed based on customer feedback and input throughout the past seven months as well as current national and state guidelines and policies for smart grid projects. “The City Council has tremendous foresight and recognizes that customers must have a say in the implementation of the smart grid in Naperville,” Community Relations Manager Nadja Lalvani said. “That includes a promise that their inherent rights as customers will be protected to the fullest extent. The Customer Bill of Rights, and its inclusion in our Municipal Code, puts weight behind that promise. While we are pleased the city continues to receive national recognition for this document, our primary goal has always been to ensure customer privacy and security first and foremost.” The smart grid initiative is an investment in Naperville’s city-owned utility to modernize the electric grid using digital technology to increase reliability, reduce operating costs, improve efficiency and reduce waste. This forward-thinking project gives residential and business customers more choices about how they use electricity and more control over what they pay for it. In the future, the Customer Bill of Rights will serve as the policy shaping the Naperville Smart Grid Customer Privacy and Advocacy Plan and Customer Privacy and Advocacy Handbook. These documents, currently in development by city staff, will provide a roadmap for the city to uphold the rights affirmed in the Customer Bill of Rights. The Customer Privacy and Advocacy Handbook will be made available publicly so all utility customers can understand the additional privacy measures the city is taking to protect its customers’ personal data. It will also provide detailed direction to customers on how to file any privacy violation complaints and petition the Public Utilities Advisory Board for a resolution. To receive news about the Naperville Smart Grid Initiative delivered straight to your inbox, sign up for the Smart Grid e-Newsletter at For more information on the Naperville Smart Grid Initiative, visit For more information on the City of Naperville, visit # # # About Naperville: Located 28 miles west of Chicago, Naperville, Ill., is home to approximately 145,000 people. This vibrant, thriving city consistently ranks as a top community in the nation in which to live, raise children and retire. The city is home to acclaimed public and parochial schools, the best public library system in the country, an array of healthcare options and an exceptionally low crime rate. Naperville has ready access to a variety of public transportation, housing and employment options. The city’s diversified employer base features high technology firms, retailers and factories, as well as small and home-based businesses. Residents also enjoy world-class parks, diverse worship options, the opportunity to serve on several city boards and commissions, a thriving downtown shopping and dining area, a renowned living history museum known as Naper Settlement and an active civic community. For more information, please visit our Web site at