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Ameren Services Company

Smarter Workforce Training Program

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Ameren’s Smarter Workforce Training Program addresses three Smart Grid areas: advanced distribution management systems (ADMS), a new geographic information system (GIS), and other smart devices for electric distribution systems. As a part of their training process, Ameren identifies key users who will receive additional training as instructors. This approach builds instructor credibility and enables these instructors to share their knowledge at their work sites. Ameren fosters a culture of continuous feedback to increase the effectiveness of their training and ensure student learning. Key stakeholders validate training materials, processes, and delivery methods during pilot training sessions. Ameren uses the Kirkpatrick model to evaluate training programs by targeting student satisfaction, learning, application of knowledge and skills gained, and track results, such as improved morale, return on investment, increase in sales/production, and increased customer satisfaction.

Contact Information

Deborah Buterbaugh
Project Manager
National Energy Technology Laboratory
3610 Collins Ferry Road
Morgantown, WV 26507-0880

Betsy Finnegan
Principal Investigator
Ameren Services Company, Inc.
1901 Choteau Ave.
Saint Louis, MO 63103-3003

Recipient: Ameren Services Company
HQ State: Missouri
NERC Region:
Total Budget: $9,200,000
Federal Share: $5,679,895
Funding Program:
Project Type:
Targeted Benefits:
  • An electric power workforce trained in next-generation Smart Grid technologies
  • Increased job retention and employee growth