SmartGrid background circleSmartGrid Circle

Voices of Experience

Realizing the benefits of bringing utilities together to share their experiences, DOE OE's Advanced Grid Research and Development division initiated a series of topic-specific reports to collect the experiences, insights, and lessons learned of utility representatives implementing specific technology. The Voices of Experience (VOE) Initiative is unique in that it compiles the valuable insights and advice provided directly by utility personnel at the forefront who are working the challenges, interconnecting the new resources, and testing the emerging technology. Utilities participated in working group discussions, regional meetings and individual interviews. The purpose of the Initiative is to share industry knowledge so that all utilities can better prepare for the operational challenges they face in this changing industry.

The Voices of Experience Series

Integrating Intermittent Resources

From Hawaii to New York utilities are preparing their systems for a growing penetration of customer-sited generation. They are testing and adopting new technology designed to provide better visibility and control; collecting and interpreting the increasing amounts of data needed to plan, forecast and model their future systems; and focusing on their customers - listening and responding like never before - plus streamlining their processes to enable faster interconnections with more transparency. The report documents what utilities are learning about operating differently, streamlining the interconnection process, planning and forecasting with these new resources, understanding hosting capacity, testing advanced inverters, and engaging their customers. Download now: Click Here.

Advanced Distribution Management Systems

Today, a number of utilities are implementing advanced distribution management systems (ADMS), a software platform that integrates numerous utility systems and provides automated outage restoration and optimization of distribution grid performance. In effect, ADMS transitions utilities from paperwork, manual processes, and siloed software systems to systems with real-time and near-real-time data, automated processes, and integrated systems. The report provides practical advice to assist utilities in deploying an ADMS including insights on making the business case, defining requirements and selecting a vendor, preparing the data, integrating systems, and governing the project. Read the report: Click Here.

Smart Grid Customer Engagement

The success of the Smart Grid will depend in part on consumers taking a more proactive role in managing their energy use, and customer engagement within the electric power industry is an evolving, ongoing process. The report compiles practical advice on the successful approaches used by utilities to engage customers regarding smart grid technology deployments, and includes insights and examples about articulating the vision and guiding principles, developing a customer-centric engagement plan, developing a budget and preparing the business case. Read the report: Click Here.


Please direct your questions to Sonja Berdahl.

Be a part of the
AMI Working Group

You are invited to join the AMI Working Group and share your experience with leveraging your AMI network and data to improve operations and offer new products and services to your customers. We understand that utilities who have deployed AMI have realized benefits beyond the original business case of reducing meter reading costs, and this working group is being initiated to capture the experiences and insights from the people on the front lines.

To receive information about upcoming workshops and conference calls, click on the link below to add your name to the email list.

Join the AMI Conversation!