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Voices of Experience

Realizing the benefits of bringing utilities together to share their experiences, the Department of Energy Office of Electricity Delivery and Energy Reliability (DOE|OE) Advanced Grid Research division launched an initiative to collect the experiences, insights, and lessons learned of utility representatives implementing emerging technology. The Voices of Experience (VOE) Initiative is unique in that it compiles the valuable insights and advice provided directly by utility personnel at the forefront who are working the challenges, interconnecting the new resources, and testing the emerging technology. Utilities participated in working group discussions, regional meetings and individual interviews with the purpose of sharing industry knowledge so that all utilities can better prepare for the operational challenges they face in this changing industry.

Leveraging AMI Networks and data

Utilities are increasingly asked to optimize operations and demonstrate value from past investments and utilities that deployed AMI in recent years have realized benefits beyond the original business case of reducing meter reading costs. The newly launched Voices of Experience|Leveraging AMI Networks and data (VOE|AMI) effort, the fourth in the VOE series, will focus on how utilities are leveraging AMI and its data to improve operations and offer new products and services to utility customers. This VOE|AMI effort will explore how AMI networks and data are being used to improve distribution operations, the challenges involved in realizing those benefits, and the value it has delivered. This effort will also investigate how AMI networks and data are being leveraged to create new products and services to enhance the customer experience.

DOE|OE has established a VOE|AMI Working Group that is open to all industry professionals with an interest in leveraging AMI networks and data to improve distribution operations and enhance customer service. Through workshops and group discussions, participants in this working group will be able to share their experience, ask questions and hear what other utilities are doing.

To join the VOE|AMI Working Group and receive information about upcoming workshops and conference calls, click on the link below to add your name to the email list.

Join the AMI Conversation!

The Voices of Experience Series

Integrating Intermittent Resources

From Hawaii to New York utilities are preparing their systems for a growing penetration of customer-sited generation. They are testing and adopting new technology designed to provide better visibility and control; collecting and interpreting the increasing amounts of data needed to plan, forecast and model their future systems; and focusing on their customers - listening and responding like never before - plus streamlining their processes to enable faster interconnections with more transparency. The report documents what utilities are learning about operating differently, streamlining the interconnection process, planning and forecasting with these new resources, understanding hosting capacity, testing advanced inverters, and engaging their customers. Download now: Click Here.

Advanced Distribution Management Systems

Today, a number of utilities are implementing advanced distribution management systems (ADMS), a software platform that integrates numerous utility systems and provides automated outage restoration and optimization of distribution grid performance. In effect, ADMS transitions utilities from paperwork, manual processes, and siloed software systems to systems with real-time and near-real-time data, automated processes, and integrated systems. The report provides practical advice to assist utilities in deploying an ADMS including insights on making the business case, defining requirements and selecting a vendor, preparing the data, integrating systems, and governing the project. Read the report: Click Here.

Smart Grid Customer Engagement

The success of the Smart Grid will depend in part on consumers taking a more proactive role in managing their energy use, and customer engagement within the electric power industry is an evolving, ongoing process. The report compiles practical advice on the successful approaches used by utilities to engage customers regarding smart grid technology deployments, and includes insights and examples about articulating the vision and guiding principles, developing a customer-centric engagement plan, developing a budget and preparing the business case. Read the report: Click Here.


Please direct your questions to Sonja Berdahl.