Smart Meter Investments Benefit Rural Customers in Three Southern States
Feb. 28, 2014
U.S. Department of Energy
Tri-State Electric Membership Corporations (Tri-State) Smart Grid Investment Grant (SGIG) project has produced benefits for the small, member-owned cooperative and its customers in several ways. Customer satisfaction and services have improved; meter operations costs are down; write-offs from unpaid bills dropped in part because of a popular advanced bill payment (pre-pay) program; and lessons were learned during project implementation. Table 1 summarizes key results based on data through the middle of 2013, when their fiscal year ends.