The Madison Gas and Electric Company's (MGEs) Customer Driven Design of Smart Grid Capabilities project involved the deployment of advanced metering infrastructure (AMI), a new distribution management system (DMS), and electric vehicle (EV) charging stations. MGE provided AMI meters to all medium-to-large commercial and industrial customers and a representative random sample of residential and small business customers within the utilities service territory. Under a pilot project, MGE also installed 19 public EV charging stations and AMI meters to monitor at-home vehicle charging at 25 locations.
The MGE project aimed to improve grid efficiency, power reliability, and customer service. The project enabled MGE to gain insight into customer usage patterns over time to better forecast energy and long-term planning needs. This project is titled 'Customer-Driven Design of Smart Grid Capabilities' because MGE intends to use the insights gained with respect to customer usage and acceptance of smart grid technologies to design successful strategies for subsequent projects.