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Customer Communications Portal Management - System Issues

November 2010
Electric Power Research Institute
Smart Grid, operation, key issues, EPRI Use Case Repository, management systems, large energy company, control devices, customer sites, scenario, information access, customer communications portals, system management

This use case scenario describes key issues relevant to the operation of Management Systems in a large Energy Company (Electric and/or Gas and/or Water with several million customers) that provide access to information from and access to control devices located at customer sites. Access to information from devices and access to control one or more devices on the customer premises is provided via Customer Communications Portals, with a focus on system management issues.