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Customer Communications Portal Management

November 2010
Electric Power Research Institute
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Smart Grid, key issues, EPRI Use Case Repository, management systems, large energy company, access to information, control devices, customer sites

This document is a use case scenario that attempts to describe key issues relevant to the operation of Management Systems in a large Energy Company (Electric and/or Gas and/or Water with several million customers) that provide access to information from and access to control devices located at customer sites.