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Customer Communications Portal Management

Publication Date: December 2010
Publishing Organization: Electric Power Research Institute
Format: PDF

Smart Grid,key issues,EPRI Use Case Repository,management systems,large energy company,access to information,control devices,customer sites


This document is a use case scenario that attempts to describe key issues relevant to the operation of Management Systems in a large Energy Company (Electric and/or Gas and/or Water with several million customers) that provide access to information from and access to control devices located at customer sites.