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Customer Communications Portal Management

November 2010
Electric Power Research Institute
Smart Grid, key issues, EPRI Use Case Repository, management systems, large energy company, access to information, control devices, customer sites

This document is a use case scenario that attempts to describe key issues relevant to the operation of Management Systems in a large Energy Company (Electric and/or Gas and/or Water with several million customers) that provide access to information from and access to control devices located at customer sites.