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At a Glance: AMI-Enabled Customer Benefits

March 2019
U.S. Department of Energy
AMI, utility data, customer benefits

AMI has created an opportunity-rich environment for utilities to meet their customers' – including small businesses–expectations and empower them with choices, data, and tools like never before. With AMI, utilities can better engage with customers not only by providing information about usage, but projecting monthly bills, alerting customers to unusual usage patterns, and sending proactive messages about outages and restoration times.This document provides a list of customer benefits enabled by AMI.