Abstract

Jacksonville Electric Authority’s (JEA) Smart Energy project involves the installation of smart meters, supporting communication infrastructure, and advanced electric service programs for customers. A limited number of customers are receiving new smart meters that can more precisely monitor real-time electricity usage. A new communications system transfers customer data to the utility where upgraded software platforms analyze and present the data to grid operators. The meters eliminate the need for truck visits for meter reading, reduce costs and emissions, and enable the development of new electric service program offerings for customers. This project, including a Web portal and voluntary time-of-use rate programs, increase customer control of their electricity use and costs.