Duke Energy Business Services, LLC’s (Duke) overall Smart Grid Program began in 2008 and includes the development and implementation of a comprehensive end-to-end solution that transforms its five-state electric system (Indiana, Kentucky, North Carolina, Ohio, and South Carolina) and leads to products and services that increase the consumer’s role in reducing energy use and carbon emissions. Duke’s Smart Grid Deployment project, a part of the Smart Grid Program, includes advanced metering infrastructure (AMI) and distribution automation systems in five states. The project involves large-scale deployments of AMI and distribution automation in Ohio and North Carolina, and smaller limited deployments of distribution automation in Indiana, Kentucky and South Carolina. The project includes pilot programs for electricity pricing including time-of-use rates, peak-time rebates, and critical-peak pricing. Customers in these pilot programs use home area networks, Web portals, and direct load control devices to reduce their electricity consumption and peak demand. In December 2008, Duke received a state regulatory order to proceed with Smart Grid deployment in Ohio and continues to work with the other states for similar approval.