Department of Energy Convenes Smart Grid Customer Engagement Working Group
Why the Smart Grid Customer Engagement Guide?The success of the smart grid will depend in part on consumers taking a more proactive role in managing their energy use. A best practices guide will provide utilities with successful approaches to engaging customers along with parameters and guidance for measuring the effectiveness of customer engagement programs – filling a real need of utilities and regulators alike.
Purpose of the GuideUtilities undertaking new projects can use the Guide to learn about insights and lessons learned. Utilities with projects underway can use the Guide to compare their experience to others to learn new methods or to confirm their approach. The Guide is intended to provide information on elements to consider regarding customer engagement activities – it will not be a roadmap of what to do, but a compilation of best practices.
Progress and Path ForwardRecommendations from the Working Group have been received and are being assimilated into the framework. An initial draft of the framework has been distributed to members of the Working Group for review and comments. To fill gaps and collect the “voices of experience,” DOE and the Smart Grid Consumer Collaborative are hosting a one-day workshop on May 21, 2013 at the National Renewable Energy Laboratory (NREL) in Golden, CO. The final document is scheduled to be released in July, 2013.
Date: May 21, 2013
Time: 8:00 am – 4:00 pm
Location: National Renewable Energy Laboratory
15013 Denver West Parkway
Golden, CO 80401
The workshop will take place in the Resource Support Facility (RSF) on the NREL campus. You will need to check in at the visitor desk where you will receive a visitor’s badge and directions to the meeting rooms. Because NREL is a national laboratory, we need to follow very specific security procedures and you must be registered for the conference by May 14. If you are a foreign national, please contact Sonja Berdahl for information on additional security requirements. Directions and hotel information can be found on NREL’s website.