- Reduced Sustained Outages
A sustained outage is one lasting >5 minutes, excluding major outages and wide-scale outages. The monetary benefit of reducing sustained outages is based on the value of service (VOS) of each customer class. The VOS parameter represents the total cost of a power outage per MWh. This cost includes the value of unserved energy, lost productivity, collateral damage, administrative costs, the value of penalties and performance-based rates.