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Federal Smart Grid Initiatives highlights key government-sponsored programs and activities related to the development and modernization of the electric grid in the United States.

Federal Smart Grid Initiatives

Department of Energy Convenes Smart Grid Customer Engagement Working Group

chart with pen
In 2011 and 2013, the U.S. Department of Energy, Office of Electricity Delivery and Energy Reliability (DOE OE), in partnership with electric utilities, convened a series of regional smart grid peer-to-peer workshops. The workshops were designed to bring together key stakeholders to engage in peer-to-peer dialogues around the most compelling smart grid topics in the region. The meetings offered a platform for smart grid implementers, at all stages of project deployment, to share their experiences and learn from others in the field. Discussions at each workshop underscored the changing nature of the utility-customer relationship and the need for utilities to effectively communicate the benefits smart grid technologies. Building on the success of the workshops and in response to industry need, DOE OE convened a Smart Grid Customer Engagement Working Group to develop a guide of industry best practices for smart grid customer engagement.

Why the Smart Grid Customer Engagement Guide?

The success of the smart grid will depend in part on consumers taking a more proactive role in managing their energy use. A best practices guide will provide utilities with successful approaches to engaging customers along with parameters and guidance for measuring the effectiveness of customer engagement programs – filling a real need of utilities and regulators alike.

Purpose of the Guide

Utilities undertaking new projects can use the Guide to learn about insights and lessons learned. Utilities with projects underway can use the Guide to compare their experience to others to learn new methods or to confirm their approach. The Guide is intended to provide information on elements to consider regarding customer engagement activities – it will not be a roadmap of what to do, but a compilation of best practices.

Progress and Path Forward

Recommendations from the Working Group have been received and are being assimilated into the framework. An initial draft of the framework has been distributed to members of the Working Group for review and comments. To fill gaps and collect the “voices of experience,” DOE and the Smart Grid Consumer Collaborative are hosting a one-day workshop on May 21, 2013 at the National Renewable Energy Laboratory (NREL) in Golden, CO. The final document is scheduled to be released in July, 2013.

Next Meeting

Date: May 21, 2013

Time: 8:00 am – 4:00 pm

Location: National Renewable Energy Laboratory

                15013 Denver West Parkway

                Golden, CO 80401

The workshop will take place in the Resource Support Facility (RSF) on the NREL campus. You will need to check in at the visitor desk where you will receive a visitor’s badge and directions to the meeting rooms. Because NREL is a national laboratory, we need to follow very specific security procedures and you must be registered for the conference by May 14. If you are a foreign national, please contact Sonja Berdahl for information on additional security requirements. Directions and hotel information can be found on NREL’s website.