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- Publication Date: December 2010
- Publishing Organization: Electric Power Research Institute
- Format: PDF
control devices, customer communications portals, customer sites, epri use case repository, information access, key issues, large energy company, management systems, operation, scenario, smart grid, telecommunications management
This use case scenario describes key issues relevant to the operation of Management Systems in a large Energy Company (Electric and/or Gas and/or Water with several million customers) that provide access to information from and access to control devices located at customer sites. Access to information from devices and access to control one or more devices on the customer premises is provided via Customer Communications Portals, with a focus on telecommunications issues.